The White Shadow

Shipping & Return Policy

Continental US per Item: 

$10 - Home Decor

$20 - Pillows

$30 - 2x3, 3x5, 4x6 Rugs

$40 - Round Rugs, Square Rugs, and Runners

$60 - 5x8 and 6x9 Rugs

$80 - 8x10 and 9x12 Rugs

$180 - 10x14 and any Oversized Rugs

Need it Faster / Expedite Shipping: Contact Banana Manor to make arrangements to get your purchase to you as fast as possible at an affordable rate.

When Will My Order Ship:

"In Stock in New Orleans" product ships within 1-3 days. Shipping times will vary depending on where you live in the Continental US, but your order should arrive within 7 business days. Shipments to Alaska and Hawaii may take up to 10 business days. Please note that UPS generally does not deliver on weekends and holidays. FedEx generally does not deliver on Sundays and holidays.

"Inventory in India" orders generally processed within 1–3 business days (unless otherwise noted on the individual product page). Shipping times will vary depending on where you live in the Continental US, but your order should arrive within 10 business days. Shipments to Alaska and Hawaii may take up to 10 business days. Please note that UPS generally does not deliver on weekends and holidays. FedEx generally does not deliver on Sundays and holidays.

"Made to Order Rugs from India" orders generally processed within 1–3 business days (unless otherwise noted on the individual product page). Shipping times will vary depending on the type of Custom Rug and how labor-intensive it is to make the custom rug. The time can vary from 3-6 months. Possibly sooner but we take an "Under Promise & Over Deliver" approach. Please note that UPS generally does not deliver on weekends and holidays. FedEx generally does not deliver on Sundays and holidays.

Shipping Notification & Tracking: When your purchase is complete and your order is prepared for shipment, you will receive an email with the order details and UPS tracking number.

If you have any questions or issues, please email us at info@bananamanor.com and include your order number [in your order confirmation email].

Return & Refund Policy: We have a 7-day return policy, which means you have 7 days after receiving your item to request a Banana Manor return & store credit. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@bananamanor.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@bananamanor.com.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on clearly marked non-returnable sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.